Amazon’s website appears to be experiencing technical issues that are keeping users from logging in and preventing prices from displaying correctly. DownDetector reported a spike of outage reports around 2PM ET, and the issues seem to have grown from there.
While Amazon.com seems to be able to display the company’s homepage, prices and product information aren’t loading, and clicking through to product pages in some cases shows an error page, with text that says “Sorry, something went wrong on our end.” Users have also reported being unable to log into their accounts.
“We’re sorry that some customers may be experiencing issues while shopping,” Amazon said in a statement to Engadget. “We appreciate customers’ patience as we work to resolve the issue.”
The company shared a similar sentiment with customers on X, confirming that it’s aware customers are experiencing problems and acknowledging that its working on a fix. As a cloud provider through its Amazon Web Services (AWS) business, Amazon has experienced its fair share of outages, including one in October 2025 that took out services like Snapchat and Amazon’s own Alexa voice assistant for hours. The company’s website experiencing issues without a larger AWS outage seems a bit more unusual, and might suggest the problem lies outside of its cloud infrastructure.