Every business seems to think that its customers want more AI. Yelp is the latest to add more artificial intelligence tools. The review site has upgraded its Yelp Assistant, an agentic AI chatbot, to work across all of Yelp’s categories. Yelp Assistant was initially launched in 2024 with a limited scope and then expanded in 2025.
With the latest update to its chatbot, Yelp Assistant can handle natural language queries for finding a specific local business. It can also be used to take some additional actions, such as making a restaurant reservation or ordering takeout. Yelp’s spring product updates introduced new third-party integrations with Vagaro, ZocDoc and Calendly. Yelp Assistant can also use these integrated services for booking appointments in related fields. The chatbot now has a dedicated Assistant tab in the iOS and Android apps, and it can also be accessed directly from business pages for certain fields, such as restaurants and retail shops. Support for all business types and a desktop version are planned for later in 2026.
Other AI features coming to Yelp include a personalized home page on mobile and extra photo discovery tools.